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1.0
Details
Loft - PIN SIZE HOLES IN TSHITS
Loft - PIN SIZE HOLES IN TSHITS
've been a client of Loft for many years. I like their style of clothing and jewelry. However, when I buy a light t shirt, after a couple of wearings or washings i always find one or two small pin size holes in the belly button area of the shirts. i have returned some...
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Review
#1688217 Review #1688217 is a subjective opinion of poster.
Service
Loft Manager
Pros
  • Have great clothes
  • Style
Cons
  • Bad quality
Reason of review
Bad quality
1.5
Details
Loft's Terrible Policy with Maternity Items
I had order maternity clothes via online since this is the only way to shop maternity clothes from Loft. First, this order took a little over a week to arrive which is the longest I've ever had to wait for ANY order from anywhere and unfortunately by the time it...
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Review
#1694349 Review #1694349 is a subjective opinion of poster.
Service
Loft Customer Care
Pros
  • Pricing
Cons
  • Customer service
  • Return policy
  • Shipping
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund
2.0
Details
Purchase item in store on 10/28/19 for shipment to me home. Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply. On 11/5 called customer service # and was told...
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Review
#1703289 Review #1703289 is a subjective opinion of poster.
Service
Loft Customer Care
Pros
  • Nice stuff
Cons
  • Online customer service
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Loft - Customer service

1.0
Details
Very unfriendly, no help , no help with starting a dressing room , as I was dropping clothes on floor ! One associate actually just looked at me ! I have never had this happen at a loft store ! So awefull ! No greet when you walked in , I will not go back to this store ! And I have always been helped and have been treated with kindness and always being helped at other loft stores ! This store definitely needs help ! Hopefully somebody with pull can fix this big problem!
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Review
#1708239 Review #1708239 is a subjective opinion of poster.
Service
Loft Customer Care
Cons
  • Unfriendly
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I recently was given two sweaters as a gift from a dear friend, who doesn't make very much money! The sweaters aren't my style, so I decided to exchange the items at the SF, Cali(Embarcadero) location. After standing in line for a long time on a hot day, for 15...
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Review
#1665219 Review #1665219 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Let the company propose a solution

Loft - The WORST customer service I have ever experienced!! When you try to contact their CS dept, you are on hold for over an hour each time. NO ONE ever answers the calls. I

1.2
Details
When you try to call their international number for a return authorization, it is impossible to get through. You have no choice but to send an email which no one ever answers either. If they do, it is so many weeks later that you then get told it is too late to return the item. This is unacceptable!
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Review
#1673080 Review #1673080 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Scam

Loft - The WORST customer service I have ever experienced!! When you try to contact their CS dept, you are on hold for over an hour each time. NO ONE ever answers the calls. I

1.2
Details
When you try to call their international number for a return authorization, it is impossible to get through. You have no choice but to send an email which no one ever answers either. If they do, it is so many weeks later that you then get told it is too late to return the item. This is unacceptable!
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Review
#1673077 Review #1673077 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Loft - Coming unraveled!

1.0
Details
I am a Loyal LOFT customer for many, many years and lately I feel their quality is not worth the price. The latest is a summer knit sweater that is coming unraveled at the neckline. I think I paid $59 or $69 for the sweater and wore it maybe 10 times. Not worth the money!
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Review
#1661081 Review #1661081 is a subjective opinion of poster.
Product
Loft Sweater
Reason of review
Bad quality
Loss
$59
Preferred solution
Deliver product or service ordered

Loft - Damaged product-refused refund

1.0
Details
I purchased a sweater in August. Wore it in Sept when I noticed it was damaged. Loft refused a refund since it was passed 30 days & said I could receive a credit for half of what I paid. I will never ever shop there again
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Review
#1683908 Review #1683908 is a subjective opinion of poster.
Service
Loft Customer Care
Pros
  • No pros
Cons
  • Horrendous reruns policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund

Contact Loft Customer Service

Mailing Address:
Loft
4079 Executive Parkway, 3rd floor
Westerville, Ohio 43081-3859
United States
Phone:
(888) 563-8444
All Loft Contacts

Loft Products and Services Reviews

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Loft - Pilled Pants

2.3
Details
I bought a pair of black joggers from the Loft earlier this year and was extremely disappointed when they came in the mail. The pair was pilling all over the back of the pants. The pair of pants fit great, but now I can’t wear them as anything besides pajama pants.
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Review
#1640559 Review #1640559 is a subjective opinion of poster.
Pros
  • Have great clothes
Cons
  • Quality
Reason of review
Bad quality
Loss
$70
Preferred solution
Let the company propose a solution
Tags
  • Loft Online