Ordered 3 things and only 1 shipped. Called after the date it said it would arrive and was told I would have to wait up to 5 business days to get an update. Customer service was not very helpful or friendly. Told I would get a personal email response and all I got was...Read more
I purchased about $150 from the LOFT in Grapevine,TX. After trying on the items again at home, I decided that I didn’t want two pairs of pants that I bought. When I brought them back (5 days later than return policy) unworn, unwashed, clean w/tags fully intact and...Read more
BEWARE! Sneaky Fees After You Pay Your Balance! Way to lose a longtime customer LOFT! Paid my ENTIRE bill a day early in July. You bill me a freaking $1/month after for what you call a trailing interest fee on my previous balance that I had PAID OFF! How does it make...Read more
I didn't like
- Customer service reps
Loft - Terrible
Went to get a,gift card. Tried to pay with my debit card that is branded,with a credit card and was told (very rudly) that i could not do that any more! We have lots of grandaughters . Guess what they are NOT getting for Christmas!!
Loft - Customer Service terrible
No one acknowledged me when I came in the store, no one asked if I needed help. This is not the first time, another location was the same.
Loft - Forgot my birthday coupon
Called customer service, and all they could suggest was to go shop again before coupon expires. They couldn’t apply the $15.00 to my Loft Card account. I live 75 miles away, and can’t just “go shop again,” especially when I just spent over $150.00!
Very Bad customer service of Loft store in Stonebriar mall
I had very bad shopping experience at Loft store in Stonebriar mall in Frisco Texas Saturday afternoon 10/21/17. A young blond sales with heavy makeup and curly hair had really bad attitude. When she did price correction in the system, she was so rude even that was correcting their mistake! That is not the right attitude to serve the customer. Really disappointed !
I have never experienced such terrible online customer service. Who knew just asking for size help would be so hard. I even gave my exact measurements and they would either NOT respond for 5-10 minutes and were extremely short and not helpful! Talked to several...Read more
I didn't like
- Online customer service
The closest Loft store to me is 2 hrs away. So, when I was in the area, I stopped by and purchased several items. I tried them all on in the store and liked them. However, when I got home I no longer liked that way one of the tops fit. I called the store to see if I...Read more
The LoveLoft might be a great name if the they lived up to their claim but I'm not feeling the Love. I was changed a $26 late fee on a $38.69 bill. The payment was sent on June 26 and due on July 6th. According to them it was received on July 7th; ONE day late. I...Read more
Out shopping today and stopped by the Ann Taylor Loft store off Mockingbird Ln in Dallas Texas - Unfortunately could not stay in the store because of the overwhelming smell of chemical - Started getting a headache and bit nauseous. I asked a store personnel if she...Read more
I have shopped at Loft/Ann Taylor for decades. Recently i went to return some items at Southpark Strongsville mall that i purchased online and needed a diffrrent size. The sales assosiate Carly gave me an extremely hard time saying the clothes smelled like smoke and i...Read more
I used to shop Loft quite frequently for my professional job clothes. It was always a good experience. While I haven't had a professional job in years, I returned to Loft recently to look into getting some new casual clothes. Placed an order Sunday night. Website was...Read more
I didn't like
- Vanity sizes
- Customer service
Loft online returns is so screwed up! They received a large number of my returns (unfitting all wrong sizes) almost 4 weeks ago. I returned the clothing within 48 hours of receiving the box. Loft still has not processed any of these returns. So now it's unclear how to...Read more
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