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I was at the loyde center mall at portland ,oregon on 3rd week of Jan ,018 at the loft store ,i ask the sales person yo help me order my items they did not have the items at the store ,she did it than she said your card dont go through.and manager said the same things...
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3.1
#1195004
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Loft - Don’t open a credit card

Was convinced by the associate to open their credit card. Wanted to pay it off right away, but the associate and managers didn’t know how to do it. 2 months later got a statement with fees over $60 dollars and $20 dollar charge. Will never set my foot there anymore.
1.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
#1191758
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I never had a problem with loft. On 1/2/17 visited loft at the fashion place mall in Salt Lake City and had a horrible customer experience with Jessica. She was very rude, when asked about pricing not matching, she refused to honored what was advertise and got even...
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1.0
#1161015
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Loft - Online order

Its fraud, not true. You put something in the cart the sale items and they will take the order and emailed its not available. But the truth is they sold it to a regular price. This website is hoax. Dont order something from loft.
1.0
Details
Advertised vs Delivered
Discounts and Special Offers
Website
#1151772
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Ordered 3 things and only 1 shipped. Called after the date it said it would arrive and was told I would have to wait up to 5 business days to get an update. Customer service was not very helpful or friendly. Told I would get a personal email response and all I got was...
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1.0
#1147852
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I purchased about $150 from the LOFT in Grapevine,TX. After trying on the items again at home, I decided that I didn’t want two pairs of pants that I bought. When I brought them back (5 days later than return policy) unworn, unwashed, clean w/tags fully intact and...
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Product
#1142144
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BEWARE! Sneaky Fees After You Pay Your Balance! Way to lose a longtime customer LOFT! Paid my ENTIRE bill a day early in July. You bill me a freaking $1/month after for what you call a trailing interest fee on my previous balance that I had PAID OFF! How does it make...
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2.5
I didn't like
  • Customer service reps
#1136528
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Loft - Terrible

Went to get a,gift card. Tried to pay with my debit card that is branded,with a credit card and was told (very rudly) that i could not do that any more! We have lots of grandaughters . Guess what they are NOT getting for Christmas!!
#1128530
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Loft - Customer Service terrible

No one acknowledged me when I came in the store, no one asked if I needed help. This is not the first time, another location was the same.
2.0
Details
Customer service
Discounts and Special Offers
Location
Price Affordability
Staff
Value for money
#1123115
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Loft - Forgot my birthday coupon

Called customer service, and all they could suggest was to go shop again before coupon expires. They couldn’t apply the $15.00 to my Loft Card account. I live 75 miles away, and can’t just “go shop again,” especially when I just spent over $150.00!
#1121721
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