Boston, Massachusetts
0 comments
Not resolved

I ordered about $80 worth of clothes from LOFT online and UPS tracking said it was delivered to my door.I stupidly pre-signed for the package.

The package was delivered at 12:50pm and I arrived home to no package at 2:20pm the same day. I waited a day and still nothing. I submitted claims to UPS who said to contact the shipper and then emailed LOFT. Their response was essentially: We received your email and we have no response for you.

(See picture). In my email I expressed that I was a regular online customer and I had hoped that they would address this matter in some way.

Extremely disappointed that I didn't even get a response from an actual person.Taking my business somewhere else.

Review about: Clothing.

Review #627377 is a subjective opinion of a user.

3.0
Location
Price Affordability
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $88
Preferred solution Full refund

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