I ordered about $80 worth of clothes from LOFT online and UPS tracking said it was delivered to my door. I stupidly pre-signed for the package.
The package was delivered at 12:50pm and I arrived home to no package at 2:20pm the same day. I waited a day and still nothing. I submitted claims to UPS who said to contact the shipper and then emailed LOFT. Their response was essentially: We received your email and we have no response for you.
(See picture). In my email I expressed that I was a regular online customer and I had hoped that they would address this matter in some way.
Extremely disappointed that I didn't even get a response from an actual person. Taking my business somewhere else.
This person wrote the review because of poor customer service at Loft and attached a photo. Reviewer claimed that he or she lost $88 and wants Loft to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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