Arlington, Virginia
Not resolved

Every time I place on order, there is an issue. I placed an order during a double points promo and was supposed to get Loft Kash sent with my order.

Never received it. Took three calls to customer service to straighten it out. Never received my birthday reward. Had to call customer service and was given a gift certificate that could only be used online.

Another order I placed was lost or never processed. I placed a order today for two items that showed as available to pick up in the store. Received email stating that one item was cancelled because it wasn’t available for pickup. Tried to use a gift card on another order and for some reason a hold was put on it.

It took a sales associate at the store almost 30 minutes to resolve it with customer service.

I’ve finally learned my lesson. Will never place an online order.

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