Loft
Reviews and Complaints
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Verified Reviewer | Mount Sinai, New YorkLadies dressing room
Preferred solution: Let the company propose a solution
User's recommendation: Don't shop where you don't feel comfortable and your privacy is ignored
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy order#883521****44
- Great fits
- Good pricing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charleston, IllinoisChange addre331 Gris Sky Ln Bradenton FL 34212ss
Preferred solution: Change of address and be able to talk to somebody to change it
I need my problem resolved!
- Style
- Good pricing
- Online order processing
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Susquehanna, PennsylvaniaFiled a complaint Jan 22nd
To whom it may concern, I am emailing to follow up on a complaint that I called in The 22nd of January 2022. My son and I were told that the Loft Store we visited is not a unisex store.
My son was told to leave the dressing room hallway. We were the only ones in the dressing room area in a very empty store that day. He was waiting for me to try on my few items and check out. We were very offended by the remarks made by staff at your susquehanna shopping plaza location in Harrisburg PA.
I have shopped there many times over the years and this was not an acceptable comment nor treatment of my 14 year old. I hurried out without trying on all of my dressing room selections because of the comments made to my son I was not impressed with the message he was sent through this experience. We have a lot of LGB family members and the language used to express and the tone was that of anti gay and in our eyes very offensive. My son said what if I wanted to try something on?
I was very hurt that an establishment I have been frequenting would hold such a view to LGB community. I am extremely motivated to post and share my experience as it was not a positive nor inclusive one.
Especially since I was told the issue would be addressed and I would be contacted. I have yet to be contacted a week later.
Sincerely, Cristine Smink
- Discrimination
- Worst service
Preferred solution: File a Lawsuit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Laurel, New JerseyOrder problem online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShirt shrunk
- Clothes
- Order from my house
- Shrunkubg
Preferred solution: Full refund
User's recommendation: Don't dry!!!!
Loft charged me twice for the same pair of pants which I returned. I have tried for 3 months to get it straightened out
- Store personnel are very helpful
- Customer service representative
Preferred solution: Full refund
User's recommendation: Get rid of the Loft card. Visa would have dealt with this and would not have had to be annoyed with it agrevaited
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cathedral City, CaliforniaI tried paying on line, but the website was not working.
- Cannot set up automatic payment
Preferred solution: waive the late fees
User's recommendation: Avoid shopping and opening a card from this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDIDN'T RECEIVE MY PACKAGE
I bought 4 items online and paid for it, but until now I didn't receive any. I tried contacted by email and chatted for missing items to them, but had no answer. It's very bad service.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaDefective zipper
Preferred solution: A replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled items from orders
- Customer service
- Items not delivered
- Cancelled items
Preferred solution: Deliver product or service ordered
User's recommendation: Customer service is a joke, order at your own risk of not receiving the item
Terrible quality
User's recommendation: Don’t
Bad management
User's recommendation: Don’t bother shopping here.
Have not received most recent order
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I wish I had seen all of these reviews before I placed my order today