Loft
Reviews and Complaints
The WORST customer service I have ever experienced!! When you try to contact their CS dept, you are on hold for over an hour each time. NO ONE ever answers the calls. I
Preferred solution: Full refund
Poor quality sweaters
The WORST customer service I have ever experienced!! When you try to contact their CS dept, you are on hold for over an hour each time. NO ONE ever answers the calls. I
Preferred solution: Full refund
Avoid giving them your email.
Feedback
- Style
- Prices online different than in store
Damaged product-refused refund
- No pros
- Horrendous reruns policy
Preferred solution: Full refund
Coming unraveled!
Preferred solution: Deliver product or service ordered
Bad customer service
Pilled Pants
- Have great clothes
- Quality
Preferred solution: Let the company propose a solution
BAD CUSTOMER SERVICE
- Poor customer service
Preferred solution: Deliver product or service ordered
Poor quality
Horrible Customer Service after Receiving Wrong Items in Wrong Sizes
BUYER BEWARE
Online Shopping Horrible
Every time I place on order, there is an issue. I placed an order during a double points promo and was supposed to get Loft Kash sent with my order.
Never received it. Took three calls to customer service to straighten it out. Never received my birthday reward. Had to call customer service and was given a gift certificate that could only be used online.
Another order I placed was lost or never processed. I placed a order today for two items that showed as available to pick up in the store. Received email stating that one item was cancelled because it wasn’t available for pickup. Tried to use a gift card on another order and for some reason a hold was put on it.
It took a sales associate at the store almost 30 minutes to resolve it with customer service.
I’ve finally learned my lesson. Will never place an online order.
Human resource contact
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Why don't you just use the LiVE CHAT?? I got the greatest rep twice, and she gave me double discounts! :D