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The closest Loft store to me is 2 hrs away. So, when I was in the area, I stopped by and purchased several items. I tried them all on in the store and liked them. However, when I got home I no longer liked that way one of the tops fit. I called the store to see if I...
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1.5
#1103871
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The LoveLoft might be a great name if the they lived up to their claim but I'm not feeling the Love. I was changed a $26 late fee on a $38.69 bill. The payment was sent on June 26 and due on July 6th. According to them it was received on July 7th; ONE day late. I...
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#1089923
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Out shopping today and stopped by the Ann Taylor Loft store off Mockingbird Ln in Dallas Texas - Unfortunately could not stay in the store because of the overwhelming smell of chemical - Started getting a headache and bit nauseous. I asked a store personnel if she...
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#1081370
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Ann Taylor Loft Credit Card Review

Loft
#992156
1.0
Details
Was charged twice. Then a late fee! Spent two months trying to get it straight! Lots of rude incompetent people work for this credit card company! Called faxed wrote letters to no avail! Paid for 32 dollar shirt 3 times over after a late fee! I hate ann Taylor loft credit card! Never again!
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Customer service
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Sweater Review

Loft
#982030
2.3
Details
Was charged twice on my credit card responce oh well not our problem . i spend alot of money there . never going back
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Advertised vs Delivered
Customer service
Delivery Service
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Price Affordability
Product or Service Quality
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Loft Customer Care Review

Loft
#858234
I have never had such a bad experience at a store before. I was treated with so much disrespect. I will never shop at Loft again. I won't ever tell anyone to go there.
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Ann Taylor Loft Return Policy Review

Loft
#777306
1.8
Details
I have shopped ann Taylor loft for at least 20 years. It's all I ask for for birthdays anniversaries and Christmas but I can't find a decent store w nice employees. It's usually the managers that are rude and condescending. I'm in Ft Worth TX
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I have shopped at Loft/Ann Taylor for decades. Recently i went to return some items at Southpark Strongsville mall that i purchased online and needed a diffrrent size. The sales assosiate Carly gave me an extremely hard time saying the clothes smelled like smoke and i...
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3.8
#1070490
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I used to shop Loft quite frequently for my professional job clothes. It was always a good experience. While I haven't had a professional job in years, I returned to Loft recently to look into getting some new casual clothes. Placed an order Sunday night. Website was...
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Anonymous
Tom

Worst customer service ever. Ordered six items on 5/24/17 and here on 6/4 I've got nothing. Two items have apparently shipped. Nothing yet. Four items haven't shipped for some...

2.0
I liked
  • Pricing
I didn't like
  • Customer service
  • Vanity sizes
  • Shipping
#1052005
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Loft online returns is so screwed up! They received a large number of my returns (unfitting all wrong sizes) almost 4 weeks ago. I returned the clothing within 48 hours of receiving the box. Loft still has not processed any of these returns. So now it's unclear how to...
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1.0
#1019243
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I am a loyal Ann Taylor/Loft buyer! I do all my shopping online, Since there is not a store close to me I have to always send items for refund from my location. In previous purchases this was not a problem but this time I had two packages 12/11/16 from both stores at...
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1.5
#994922
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I just visited the 42nd street location, across from Grand Central, Christmas shopping, and a young employee was extremely rude to me. I was checking out and the credit card machine was not working. The young lady who was helping me was nice and apologized for the...
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#977663
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I typically do my Loft shopping in store because of their sizing inconsistencies but since the selection in petite sizes is so much better online I decided to take a chance on a coat. I placed the order on 11/26 and was given a SHIP date of between 12/5 and 12/8. That...
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#972070
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So today I went to return LOFT items. One item was not on the receipt because well, obviously, it is not because you sent me the wrong thing!!! Sales associate girl will not take it because it is not on the receipt (well duh) - of course it is not on there , you sent...
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#970851
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