Loft

I have been a loft customer and credit card holder for over 10 years now and never have once paid my bills late. I am always on time and pay full amount no matter what it is.

I pay for what I spend. I recently had a major surgery and have been extremely out of it and have not been home . Worrying about my credit cards was the last thing on my mind. I called loft up and spoke to Carlos and explained the situation to him and asked if he can help me remove my late fee which was for $28.00.

He refunded me $15.00 . I asked him why! He said the system only allowed him $15. He would not credit me the $28.00.

I shut down my account right after I paid my bill because to me that shows how loft does not care about loyalty. I use to be a regular customer who spend way too much money with loft regularly. Thats pretty sad that they can't do a one time $28 reversal for a customer who has NEVER had a late payment and has always paid full amount.

I use to love loft clothes .

Honestly all my clothes are from loft. But I cant support a company who has zero loyalty to loyal customers.

I got a new job and needed a whole new wardrobe. Wednesday, Loft had a huge sale and I had a cart of over $400 worth of clothes.

When paying, it gave me the option to open and use a Loft credit card, if I was approved, AND receive $20 off my first purchase. Well. This was a lie. I did not get use of the card.

I did not get $20 off. I got nothing. I called customer service immediately and was basically told I was screwed. This is unacceptable.

I have at least 7 other store cards that I opened online, at the time of my first purchase, and I was able to use them. Im talking thousands of dollars worth of furniture charged upon being approved! This is RIDICULOUS! I ended up charging the clothes on my Apple Card bc I didnt want to miss the sale, but I should not have had to do that!!

I called customer service again today and my associate was clueless. He kept saying don't worry you have no balance! Or dont worry! Its coming in the mail!

He was not helping me, nor was he understanding me. I asked to speak to a manager or someone higher up. He would not transfer me. I am beyond furious and upset.

I was scammed. I would have never applied for the card had YOU not offered the incentives to do so.

Im about to place a complaint with BBB. Someone has to rectify this situation!

marked full price, so I thought after I placed the order the sale price would come up, but it didn't. I checked the box to pick up at the store, but when I placed the order, it came up as a delivery, and it charged me for delivery with the price tag at full price.

This has happened twice when ordering on line. I called the local store. They told me to call customer service, I was on a half hour. The service man did not know how to help me.

I asked for the manager, but he said he wasn't in. After about a half hour struggle, they changed the price to a sale price but wouldn't allow the second item to be picked up at the store. This is the second time buying clothes on line at Loft, and it was extremely stressful. It is not worth the stress.

I will not be buying clother on line at Loft. Thank you!